After-Sales Services

After-Sales Services

Warranty Policy

1. McKesse offers a quality guarantee period of six months from the date of purchase (‘Warranty Period’).

2. This warranty does not cover personal items or consumable goods and attachments. Atomizers, tanks, drip tips, pods, and e-liquid are not covered under warranty.

3. This warranty is invalid as a result of any of the following conditions:
(a). Customer doesn’t provide batch No. and original receipt and package of purchase.
(b). Merchandise failure or damage is caused due to unauthorized repair.
(c). Merchandise failure or damage is caused due to misuse or improper care from consumers.
(d). Merchandise inspected to be counterfeit.

4. Within the Warranty Period, we provide free-of-charge replacement of manufacturing defects which has been verified by McKesse. Please keep your purchase of proof and the verification code well in case of needing warranty service.

Packing&Deliver

Express
1. Price is high but the fastest way, the shipping time is about 3-7days
2. Such as DHL, UPS, FedEx, TNT
3. To door service available

Airfreight
1. Cheaper than express sometimes
2. Shipping time is about 10-15days
3. To door service available

Seafreight
1. Cheapest way compared to other two ways
2. Shipping time is about 30days
3. To door service available

Frequently Asked Questions

Are you a manufacturer?

Yes, we are a professional Vape pen manufacturer.

How about the quality of your products?

Our raw materials are purchased from qualified suppliers. And we have a strong quality control team to guarantee the quality of our products.

How can I order? What’s the MOQ?

1. Contact us via “chat now” or “Send inquiry email“.

2. Tell us the model name, quantity, color, shipping address, and other special requirements.

3. Once we receive your payment or deposit, we will arrange the production.

4.10 pcs for sample order. 3000 pcs for OEM order accordingly.

Can I ask for samples before placing an order?

Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Can i print my logo or custom design on the product?

Yes, warmly welcome to provide your creative design in your products, you can tell us your idea, we will make mock up for your reference.

What’s the Lead time?

1-3 working days for samples, 7-15 working days for bulk order. Custom paper box packaging
will take around 7 working days after we confirm the final design.

What is the guarantee of the products?

1. If anything was damaged from transportation, please provide pictures or video for confirmation.
2. We cooperate with the safest and best shipping company for you. We will always track the
goods until they safely reach you.

Let us supply a quote
for your project.

Want to become a Wholesaler or Distributor of MCKESSE? Just fill in the Contact Form below. We will reply within 2 business days. Let’s grow together now!